Shipping Policy
Last Updated: August 4, 2026
DrajTek is committed to processing and delivering customer orders in a timely and reliable manner.
This Shipping Policy applies to orders placed through:
1. Order Processing
All orders are generally processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will generally be processed on the next working day.
Processing may take longer during holidays, promotional periods, high-demand periods, or circumstances beyond our reasonable control.
2. Domestic Shipping
DrajTek currently provides domestic shipping within India.
Orders are generally delivered within 5–8 business days after dispatch.
Delivery times may vary depending on:
- Customer location
- Courier partner
- Weather conditions
- Public holidays
- Transportation conditions
- Remote delivery locations
- Government restrictions
- Other unforeseen circumstances
Delivery timelines are estimates and are not guaranteed delivery dates.
3. Dispatch and Tracking
Once an order has been dispatched, tracking details will generally be provided through email or SMS within 24 hours, where tracking is available.
Customers should provide an accurate email address and phone number when placing an order.
4. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout.
Any additional charges applicable to remote locations will be communicated to the customer in advance where reasonably possible.
5. Delivery Attempts
Our courier partners generally make 2–3 delivery attempts.
If delivery cannot be completed because of:
- Incorrect or incomplete address
- Customer unavailability
- Refusal to accept the package
- Other reasons attributable to the customer
additional shipping or re-shipping charges may apply.
6. Delayed Shipments
DrajTek aims to deliver orders within the estimated delivery period.
However, delays may occur because of:
- Weather conditions
- Natural disasters
- Courier delays
- Transportation disruptions
- Government restrictions
- Public holidays
- Other circumstances beyond our reasonable control
Customers will be notified where there is a significant known delay.
7. Lost or Undelivered Shipments
If an order is reported as lost or remains undelivered, DrajTek will investigate the matter with the relevant courier partner.
We aim to investigate and resolve such cases within 7–10 business days, depending on the courier partner and circumstances.
8. Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery or re-shipping charges may apply.
9. Contact Us
For shipping-related questions, please contact:
DrajTek
Bailey Road, Tilak Nagar, Rukanpura
Patna, Bihar 800014, India
Email: contact@drajtek.com
Phone: +91 82529 12821
Website: https://drajtek.com