Return, Refund & Cancellation Policy
Last Updated: August 4, 2026
At DrajTek, we strive to ensure customer satisfaction. If you receive a damaged, defective, or incorrect product, you may request a return or other appropriate resolution according to this policy.
This policy applies to orders placed through:
1. Return Eligibility
Products may be returned within 7 days from the date of delivery, subject to the conditions of this policy.
Returns are applicable only for:
- Damaged products
- Defective products
- Incorrect products received
The product must be unused and must not have been damaged due to misuse or mishandling by the customer.
Where applicable, the product should be returned with its original packaging, accessories, tags, and invoice/proof of purchase.
2. Return Request Timeline
Customers must raise a return request within 48 hours of receiving the product.
Requests made after 48 hours may not be accepted, except where otherwise required by applicable law.
3. How to Request a Return
To request a return, contact DrajTek using:
Email: contact@drajtek.com
Phone: +91 82529 12821
Please provide:
- Order number
- Customer name
- Phone number
- Description of the problem
- Photographs or videos of the product and packaging, where applicable
Our team will review the return request within 2–3 business days.
4. Return Approval and Return Shipment
If your return request is approved, the product should generally be shipped back within 3–5 business days.
Customers must follow the return instructions provided by DrajTek.
5. Return Pickup
Where eligible and available, DrajTek may arrange reverse pickup within approximately 5–7 business days.
In some cases, customers may be required to self-ship the product.
Return pickup availability may depend on the customer’s location, courier availability, product size, and the nature of the return.
6. Non-Returnable Situations
Returns may not be accepted for:
- Products damaged due to misuse or mishandling
- Products altered or modified by the customer
- Products returned without required original packaging or accessories, where applicable
- Customized or specially ordered products, if applicable
- Products damaged after delivery due to customer handling
Natural variations in wooden products, including differences in wood grain, texture, shade, or finish, may occur and may not necessarily constitute a defect.
This section does not limit consumer rights that cannot legally be excluded.
7. Product Inspection
After the returned product is received, DrajTek will inspect the product.
The inspection will generally be completed within 2–3 business days.
The outcome of the inspection will determine the appropriate resolution in accordance with this policy and applicable law.
8. Refund Policy
A refund may be provided where:
- A damaged product is confirmed
- A defective product is confirmed
- An incorrect product was supplied
- An order is cancelled and a refund is applicable
- DrajTek is unable to fulfil an accepted order and a refund is applicable
At the time this policy is published, online payment integration is not currently active on the website.
When online payment becomes available, approved refunds for online payments will generally be processed through the applicable payment method or payment service provider.
The actual time for a refund to reach the customer’s account may depend on the bank or payment service provider.
9. Cancellation Policy
Customers who wish to cancel an order should contact DrajTek as soon as possible after placing the order.
Cancellation may be possible before the order is dispatched.
Once an order has been dispatched or processed for shipment, cancellation may no longer be possible.
If an order has already been dispatched, the customer may need to follow the applicable return procedure.
10. Product Unavailability
If a product becomes unavailable after an order has been placed and DrajTek cannot fulfil the order, we may contact the customer regarding cancellation.
Where applicable, an appropriate refund will be processed.
11. Exchange or Replacement
Where appropriate, DrajTek may offer a replacement or exchange for an eligible damaged, defective, or incorrect product, subject to product availability.
The available resolution may depend on the nature of the issue and availability of the replacement product.
12. Fraudulent or Abusive Claims
DrajTek may investigate return or refund requests that appear fraudulent, abusive, misleading, or inconsistent with the order information.
This does not affect legitimate consumer rights available under applicable law.
13. Policy Changes
DrajTek may update this Return, Refund & Cancellation Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
For return, refund, or cancellation questions, please contact:
DrajTek
Bailey Road, Tilak Nagar, Rukanpura
Patna, Bihar 800014, India
Email: contact@drajtek.com
Phone: +91 82529 12821
Website: https://drajtek.com